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Remote Computer Support Services

[/vc_column_text][us_separator size=”small”][vc_column_text]Remote Support has quite simply transformed the way we work. The benefit to customers is huge, most significantly cost saving but also incredible flexibility. We can use remote support to connect and resolve a problem within minutes.

Due to the advantages of this technology we estimate that remote support now accounts for 80% of our total workload.[/vc_column_text][us_separator size=”small” show_line=”1″][us_progbar title=”Work completed using Remote Support” count=”95″ size=”15px”][us_progbar title=”Work completed using Site Visits” count=”5″ size=”15px”][us_separator size=”small” show_line=”1″][vc_row_inner columns=”2″][vc_column_inner width=”1/2″][vc_column_text]

Remote Support benefits

[/vc_column_text][us_separator size=”small”][vc_column_text]Cost saving and flexibility. On average remote support saves the customer around 40% on each job. This is mainly due to the reduction in travel and associated costs.

Flexibility arises from the ability to resolve problems quickly and at anytime of the day or night. If an emergency job crops up it can be executed almost immediately and sometimes resolved within minutes. Routine maintenance can be carried out remotely outside of normal working hours, this results in minimal disruption for business clients. Please see the frequently asked questions section below for more information.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][us_image image=”9056″ size=”full”][/vc_column_inner][/vc_row_inner][us_separator size=”large”][vc_row_inner columns=”3″][vc_column_inner width=”1/3″][us_iconbox icon=”fal|coins” iconpos=”left” title=”Substantial Cost Savings” alignment=”left” type=”icon_top”]

Remote Support reduces job costing as a result of greater time efficiency. Compared to onsite visits prices can be reduced by an average of 40%

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Incredible flexibility, problems can be resolved in minutes without the need to visit your workplace or home. Remote connections can be scheduled to fit in with your timetable.

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Within minutes of receiving a call we can connect remotely and have you back running smoothly again. No need to book a site visit, no travelling, just efficient solutions.

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Frequently Asked Questions about remote computer support

[/vc_column_text][us_separator][vc_tta_accordion toggle=”1″][vc_tta_section icon=”fas|question-circle” title=”What is remote support?” tab_id=”” el_id=”1557569341724-0e544d3d-94eca54b-d0b5″][vc_column_text]Remote Support uses secure software, connecting to your computer at work or home to resolve problems quickly and efficiently.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Is remote access secure?” tab_id=”” el_id=”1557569342044-1de645bc-c25ea54b-d0b5″][vc_column_text]We use class leading remote software which is encrypted and secure.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Do I still have control of my computer?” tab_id=”” el_id=”1557569341854-bd541ffb-f901a54b-d0b5″][vc_row_inner columns=”1-2″][vc_column_inner width=”1/3″][us_image image=”7487″ size=”medium” onclick=”” link=”%7B%22type%22%3A%22popup_image%22%7D”][/vc_column_inner][vc_column_inner width=”2/3″][vc_column_text]You still have 100% control of your computer and disconnect the remote session at any time if required.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Can I see what you are doing on my computer?” tab_id=”” el_id=”1557569342100-53ba800b-1aefa54b-d0b5″][vc_column_text]You will see everything that is happening on your computer screen, nothing is hidden from the customer.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”How much does remote support cost?” tab_id=”” el_id=”1557569342158-a7d89a25-9befa54b-d0b5″][vc_row_inner columns=”1-2″][vc_column_inner width=”1/3″][us_image image=”7421″ size=”medium” onclick=”” link=”%7B%22type%22%3A%22popup_image%22%7D”][/vc_column_inner][vc_column_inner width=”2/3″][vc_column_text]

We charge a fixed rate of £50 per hour for remote support, this is divided into 15 minute segments. In other words 1.5 hours would cost £75, 2 hours £100 and so on.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”I own an Apple computer, can you still connect?” tab_id=”” el_id=”1557569342414-8e22c60d-27aca54b-d0b5″][vc_column_text]We certainly can, remote support is available for both Windows and Apple Computer systems.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Can you connect to laptop and desktop computers?” tab_id=”” el_id=”1557569341786-8e4520dd-58cda54b-d0b5″][vc_column_text]There is no problem for us to connect to either a laptop or desktop computer.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Will you be able to access my computer after the remote session?” tab_id=”” el_id=”1557569342342-782127e9-51e5a54b-d0b5″][vc_column_text]Once we have finished the remote job the session is disconnected and you will be notified of this. After this time we can only connect again with your knowledge and permission.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Will I need to be available throughout the remote connection?” tab_id=”” el_id=”1557569342485-c117fb39-16b5a54b-d0b5″][vc_row_inner columns=”1-2″][vc_column_inner width=”1/3″][us_image image=”6945″ size=”medium” onclick=”” link=”%7B%22type%22%3A%22popup_image%22%7D”][/vc_column_inner][vc_column_inner width=”2/3″][vc_column_text]Not at all, once we are connected you can do other things and leave us to it. When the work is complete will will call to let you know.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section icon=”fas|question-circle” title=”Can you do anything using remote support?” tab_id=”” el_id=”1557569342688-60d91ebc-8b8ea54b-d0b5″][vc_column_text]The vast majority of problems can be resolved remotely. If something is discovered remotely which requires a site visit we will let you know and this can be arranged.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][us_separator size=”large”][us_image image=”7013″ size=”us_642_345″][/vc_column][vc_column width=”1/3″][vc_column_text][vc_widget_sidebar sidebar_id=”default_sidebar”][/vc_column_text][/vc_column][/vc_row][vc_row height=”auto” color_scheme=”primary” us_bg_image_source=”media” us_bg_image=”6984″ us_bg_parallax=”vertical” us_bg_overlay_color=”rgba(30,30,30,0.75)” css=”%7B%22default%22%3A%7B%22margin-top%22%3A%2240px%22%7D%7D” el_id=”third” columns=”1″][vc_column][vc_column_text css=”%7B%22default%22%3A%7B%22padding-top%22%3A%2210px%22%7D%7D”]

Call us today on 01245 808 898
or use the contact page

If you call outside of normal office hours (0800-1800) then please leave a message and we will get in touch as soon as possible.

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See what existing customers say about us

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